App Delete
Introduction
Account and associated data deletion instructions | Effective date: 10-10-2026
This document explains how STA Gold users can request deletion of their account through the STA Gold app, website, or by contacting customer support.
1. How to request account deletion in the app
If account deletion is available in the current app version:
• Open the STA Gold app and sign in.
• Go to Profile.
• Select Profile Settings.
• Open the Delete Account page.
• Review the account deletion information and provide your consent.
• Click “Delete My Account” to confirm the deletion.
On the website, sign in, open Profile, then choose Delete account and confirm with your password.
2. Request deletion by email
If you cannot access the app or the in-app deletion option is unavailable, email support@stagold.ae from your registered email address. Use the subject line “STA Gold Account Deletion Request.”
Suggested request:
I would like to request deletion of my STA Gold account and the personal information associated with it, subject to any records STA Gold is legally required to retain. Please advise me o...
3. What happens to gold holdings and pending activity?
An account deletion request does not automatically mean that gold holdings have been sold, transferred, withdrawn, or delivered. Before closure, you may need to take action on:
• Gold held in your account or stored in a physical vault.
• Pending buy or sell orders, payments, refunds, or other unsettled transactions.
• Open physical delivery or storage-related requests.
• Any fees, disputes, or ver...
4. What information is deleted?
After the request is verified and account closure requirements are completed, STA Gold will delete or anonymise personal information that is no longer needed, subject to applicable law and legitimate retention needs. This may include account profile information and certain app-related data, where eligible for deletion.
5. What information may be retained?
Some information may need to be retained for a limited period where required or permitted by law or needed for legitimate purposes, such as:
• Purchase, sale, payment, refund, and accounting records.
• Identity-verification, anti-fraud, and regulatory compliance records.
• Vault storage, delivery, dispute, complaint, or legal-claim records.
• Records necessary to demonstrate that a deletion reques...
6. Processing time
We will acknowledge your request within 5 business days and aim to complete eligible deletion requests within 30 days. The time required may vary if identity verification is needed, transactions are pending, gold remains in storage, or legal retention obligations apply. If we cannot delete particular information, we will explain the reason where legally permitted.
7. Effect of deletion
• You may lose access to your STA Gold account, balances, transaction history, and app services.
• Deletion may be irreversible. You should save any statements or records you are entitled to keep before the account is closed.
• If you later want to use STA Gold again, you may need to create a new account and complete verification again.
8. Contact support
STA Gold Account Deletion Support
STA GOLD TRADING LLC
Registered/business address: Office No. 1204, The Court Tower, Marasi Drive, in front of JW Marriott Marquis Hotel, Business Bay, Dubai, UAE
Privacy contact email: accounts@stagold.ae
Customer support email: support@stagold.ae
Website: www.sta-gold.com